Services - KALE FANS

our service

You deserve the best installation and service programs.

KALE FANS CAN HELP

We offer a wide range of training expertise, products and services.

WE’VE GOT YOU COVERED

KALE FANS is dedicated to providing top-level performance and unrivaled service for our customers. We ensure that your fans maintain secure, effective operation so you can work in comfort space.

CUSTOMIZE YOUR PROGRAM

KALE FANS offers flexible program options. Our experts will create a detailed survey of your facility’s layout and build a custom program based on several factors:

Design support and assistance with CAD/CFD program files
Model and quantity of your fans
Placement and accessibility of fans within your facility
Special considerations (required lifts, repairs, etc.)

EXPECT THE BEST

Thanks to KALE FANS' excellent maintenance services, our experts have serviced thousands of fans and can provide everything you need to keep your fans in perfect working order.

7 x 24 hours service

Our professional customer service expert provide you with 24 hours a day, 365 days a year support, quickly respond to your service requests, and work with operation and maintenance, technical support, research and development departments. We record and track your service requests through a systematic service platform to ensure that the needs are handled in a timely and effective manner.

Remote technical support

Whenever and wherever your fans encounters a sudden or emergency situation, our technical support engineers will use reliable network connection to quickly identify the fault remotely and provide solutions to minimize system interruption.

Free equipment operation training

We offer a wide range of training courses to share our knowledge and expertise in the use of our products and services with you and our potential service partners. The training enables your operation and maintenance personnel to quickly develop the necessary handling capabilities.

Continuous improvement of customer experience

We always carry out our work with customers as the center, and spare no effort to improve our service operation level. Driven by customer experience, we have established a complete closed-loop process of service planning, delivery, measurement, analysis and improvement, listen carefully to your voice and take effective measures.